Refund & Cancellation Policy

1. General Policy

All purchases of programs, sessions, digital products and other digital content are non-refundable and non-cancellable after successful payment, except where specifically described below or where a refund is required by applicable law. Customers should review the service, program details, date, timing, contents and pricing before completing payment. Retainer and partnership cancellations follow the minimum-commitment terms of the engagement document.

2. Program & Session Purchases

Once payment for a program or session has been successfully completed, registration is confirmed and the purchase is non-refundable. If you cannot attend a live session for personal, scheduling, technical or other reasons, a refund will generally not be provided. Where we choose to provide an alternative session, recording or replacement access, it may be provided at our discretion or as stated on the relevant page or engagement document.

3. Digital Products

Because digital products may be made available for immediate access following payment, purchases are non-refundable once access has been provided.

4. Duplicate Payments

If you are charged more than once for the same purchase due to a duplicate transaction, contact us with the transaction details. After verification, the duplicate amount may be refunded to the original payment method.

5. Failed Transactions

If your payment instrument is debited but our system does not successfully record the corresponding purchase, contact us with transaction/reference details. We will verify the transaction and, where payment has been received by us but the corresponding access cannot be provided, the amount may be refunded or access may be provided.

6. Cancellation by Us

If we cancel a session or program and cannot provide a rescheduled session or suitable alternative access, we may provide an appropriate resolution, which may include a refund where applicable. Engagement-level cancellations follow the engagement document.

7. Refund Processing

Where a refund is approved, it will generally be initiated to the original payment method. The time for the amount to appear may depend on the bank, card network, UPI provider or payment processor.

8. Refund Requests

Where permitted, email contact@illusiview.com with your full name, purchase email, product or program, transaction/reference ID, payment date, reason and relevant supporting information.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact us first regarding payment issues so that we can investigate and resolve them. Nothing limits rights or remedies available under applicable law.

10. Exceptions Required by Law

Nothing in this policy is intended to exclude or restrict any consumer right, remedy or refund that cannot lawfully be excluded under applicable Indian law.

11. Contact

Illusiview Immersive Solutions (OPC) Private Limited
Email: contact@illusiview.com
Phone: +91 99445 03455
Address: Sakthi Nagar, Cheran Nagar, Gounder Mills, Coimbatore, Tamil Nadu 641029