Delivery Policy

1. Live Sessions & Programs

After successful payment and registration, session access details will be provided through the email address or other contact information supplied during registration. Depending on the program, details may be provided immediately, before the scheduled session, through a confirmation email or through a customer account/dashboard.

2. Schedule

The session date and time will be displayed on the relevant registration or engagement page. Customers are responsible for joining using the provided access details and for having a compatible device, stable internet connection and required software.

3. Digital Products & Deliverables

Where a digital product or engagement deliverable is purchased, access instructions will generally be provided after successful payment. Depending on the product, access may be immediate, delivered by email, made available through shared drives, review links or platform access as stated in the engagement document, or provided through another secure digital delivery method.

4. Delivery Failure

If payment is successful but you do not receive purchased access within the stated delivery period, contact us. We will verify the transaction and take reasonable steps to provide the purchased access or material.

5. Incorrect Email Address

Customers are responsible for providing accurate contact information. If access cannot be delivered because incorrect information was provided, contact us so we can verify the transaction and assist where reasonably possible.

6. Access Restrictions

Digital products and session access are intended for the purchaser or registered participant. Access credentials and digital materials must not be shared publicly or redistributed.

7. Technical Problems

We are not responsible for technical problems caused solely by the customer's internet connection, hardware/software, unsupported devices, third-party session platforms or other circumstances outside our reasonable control. Where an issue attributable to our systems materially prevents access, we will make reasonable efforts to restore access or provide an appropriate alternative.

8. Contact

Email: contact@illusiview.com
Phone: +91 99445 03455