Grievance Redressal Policy
At Illusiview Immersive Solutions (OPC) Private Limited, we are committed to addressing customer questions, complaints and grievances relating to our website, services, programs, digital products and payments.
Effective date: October 1, 2026
1. Grievance Officer
Name: Yugan Shankar
Designation: Grievance Officer (Founder)
Email: contact@illusiview.com
Phone: +91 99445 03455
Address: Sakthi Nagar, Cheran Nagar, Gounder Mills, Coimbatore, Tamil Nadu 641029
2. How to Submit a Complaint
Customers may submit complaints by email or through the contact details above. Include full name, registered email, order/transaction ID, product or program, transaction date, description of the issue and supporting documents/screenshots where relevant.
3. Complaint Handling
We will acknowledge complaints within a reasonable period and investigate based on the information provided. Where additional information is required, we may contact the customer. We will endeavour to resolve legitimate grievances promptly and in accordance with applicable law.
4. Payment-Related Complaints
For payment-related issues, we may coordinate with our payment service provider, including Razorpay, where necessary to verify the transaction or resolve the issue.
5. Unauthorised Transactions
If you believe an unauthorised transaction has occurred, contact us immediately with transaction details. You should also contact your bank or payment provider where appropriate.
6. Escalation
If you are not satisfied with the response, you may request escalation by contacting the Grievance Officer. Nothing in this policy limits rights or remedies available under applicable law.
7. Policy Updates
We may update this policy from time to time. The latest version will be published on this website.